About correspondence of coming-of-age ceremony cancellation by COVID-19

About correspondence of coming-of-age ceremony cancellation by COVID-19

NEWS
In Furifu, if the coming-of-age ceremony (2021 coming-of-age ceremony) that the customer is planning to attend is postponed or canceled due to the influence of the new coronavirus infection (COVID-19)(※Note 1)、 We will respond as follows (hereinafter referred to as “this correspondence”).

Please note that the content of “this response” may change depending on the situation of the new coronavirus infection (COVID-19) in the future.
In addition, we will inform you of any changes on the Furifu website.

Please note that “this support” is only available to customers who make a request at the store where they purchased it, the site where they purchased it, or the customer service office by the day before the coming-of-age ceremony.

(※Note 1)Even if the venue other than the coming-of-age ceremony that you plan to attend is postponed or canceled, if the coming-of-age ceremony that you plan to attend is held, this correspondence will not be applicable.

   

Target customers

Customers who applied for furisode rental for the 2021 coming-of-age ceremony.

1.In the case of postponement of the coming-of-age ceremony at the discretion of the government
There is no additional charge for extending the rental period.

2.When the coming-of-age ceremony is canceled at the discretion of the government
Refunds will be made according to the list of refund details below.
90% refund for rental furisode only for customers who apply for rental furisode and do not take pre-shoot or post-shoot.

(※ Note 2)  Only this time, accessories related to coming-of-age costumes purchased at the same time as rental items will be returned and refunded at the same cancellation rate.
However, it is limited to items purchased at Furifu stores, Mimatsu Group online stores, Rakuten, and Yahoo.
Also, purchase at the same time as rental (same receipt), or purchase at the same store on the same day.

Refund flow

Please contact the store where you purchased the product directly or check the shopping guide of the online store where you purchased the product.

※ As a general rule, refunds will be given to those who have confirmed whether or not the ceremony will be held within 7 business days from the date of the cancellation request.
※ Please note that the credit card and various transfer fees at the time of purchase are non-refundable.



Q&A

Q1. What happens to unused accessories that I bought with rental furisode?

A. Only this time, we will accept returns with the same cancellation rate.
Example) Purchase a small item of 50,000 yen at the same time as furisode rental. Refund after deducting 10% cancellation fee of 5,000 yen

Q2. Due to the cancellation of the coming-of-age ceremony, it was changed to a gathering of new adults, and I no longer feel like wearing it, so I would like to cancel it.

A.If the specifications of the ceremony are changed at the discretion of the government, a cancellation fee will be charged according to the rules for personal reasons.

Q3. I would like to cancel the coming-of-age ceremony because it will be changed to a small and distributed meeting.

A. If the scale of the ceremony is reduced by administrative judgment, a cancellation fee will be charged according to the rules for personal reasons.

Q4.The coming-of-age ceremony has been canceled and I just want to shoot at the photo studio and cancel

A. In the case of shooting, it is already worn and cannot be canceled.

Q5.Since the coming-of-age ceremony was canceled and there was no particular opportunity to wear it, I wore it lightly at home to commemorate it. Is there any problem when returning the product if it is folded back?

A. Regardless of the size of the shooting opportunity, it is considered worn and is not subject to special measures.

Q6. The coming-of-age ceremony has been cancelled. I don’t have a chance to wear it, so I want to cancel it without wearing it.
However, as soon as the product arrived, it was opened to check the contents. in this case?


A. Refunds are available if unused or not worn.

Q7. I rented a rental furisode from another company and purchased only small items with Furisode. Can I return it?

A.Only small items are not subject to special measures.

Q8. Purchase rental furisode and hair accessories at the same store on the same day. Can both be returned?

A.Only when not used or worn, we will take special measures for both.

Q9.The coming-of-age ceremony has been cancelled. I don’t have a chance to wear it, so I want to cancel it without wearing it.
However, the shipping completion email has already arrived. Is it okay to refuse receipt because it is troublesome to return it?

A. Only unused and unworn rental furisode will be supported by special measures.
However, please be sure to receive it after the shipment is completed, and return it by yourself using the return slip.

Q10. The coming-of-age ceremony has been cancelled. I don’t have a chance to wear it, so I want to cancel it without wearing it.
A deliveryman came to deliver it, but refused to receive it because it was troublesome to return it. Thanking you in advance.

A. Only unused and unworn rental furisode will be supported by special measures.
However, please be sure to receive it after the shipment is completed, and return it by yourself using the return slip.
If you refuse to receive or have not received it, please be sure to request redelivery by yourself.